1. Information We Collect
1.1 Personal Information:
We may collect personal information such as your name, contact details, billing information, and identification documents when you sign up for our services.
1.2 Usage Data:
We collect information about how you use our services, including bandwidth usage, browsing activity, and connection logs.
1.3 Device Information:
Details about your devices, such as IP address, operating system, and device type, may be collected for network management and security purposes.
1.4 Cookies and Tracking Technologies:
We use cookies and similar technologies to enhance your experience on our website. These track preferences, login sessions, and analytics.
2. How We Use Your Information
2.1 To provide, manage, and improve our services.
2.2 To process payments and manage billing.
2.3 To communicate important updates, such as service changes or promotions.
2.4 To enhance security, monitor performance, and prevent fraud or misuse.
2.5 To comply with legal and regulatory obligations.
3. Sharing Your Information
3.1 We do not sell or rent your personal information to third parties.
3.2 We may share your information with:
- Service Providers: Third parties that assist in delivering and managing our services.
- Legal Authorities: When required by law or to protect our rights and interests.
- Business Transfers: If Platinum Broadband undergoes a merger, acquisition, or sale of assets.
4. Protecting Your Information
4.1 We implement industry-standard security measures to safeguard your information, including encryption, firewalls, and secure servers.
4.2 While we strive to protect your information, no method of transmission or storage is 100% secure.
5. Your Rights
5.1 Access and Correction: You can request access to or correction of your personal information.
5.2 Opt-Out: You may opt out of receiving promotional communications by following the unsubscribe link in our emails.
5.3 Data Deletion: You can request the deletion of your personal information, subject to legal and operational obligations.
6. Cookies and Tracking
6.1 What Are Cookies?
Cookies are small data files stored on your device to improve your browsing experience.
6.2 How We Use Cookies:
- To remember your preferences.
- To analyze website performance.
- For targeted advertising (if applicable).
6.3 Managing Cookies:
You can adjust your browser settings to refuse cookies, but some features of our website may not function properly.
7. Third-Party Links
Our website or communications may include links to third-party sites. We are not responsible for the privacy practices or content of these sites.
8. Children’s Privacy
Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children.
9. Changes to This Policy
We may update this Privacy Policy from time to time. Significant changes will be communicated via email or our website.
10. Contact Us
For questions or concerns about this Privacy Policy or your data, please contact us:
Email: privacy@platinumbroadband.co.za
Phone: [Insert Phone Number]
Address: [Insert Address]
Website: www.platinumbroadband.co.za
By using Platinum Broadband services, you consent to the terms outlined in this Privacy Policy. Thank you for trusting us with your information!